Take a look at the most commonly asked questions regarding our App plans. Can’t find what you’re looking for?
You can cancel or change your plan at any time. If you upgrade your plan, you will not be billed for the higher pricing until the next billing cycle. If you downgrade your plan, downgrades go into effect at the end of your billing cycle, so you’ll be able to access features of the higher plan until then. You can cancel or change your plan at any time on your Plan page within the App or by reaching out to customer support at support@shippo.com.
You can upgrade at any time on your Plan page or by reaching out to customer support at support@shippo.com. Your billing cycle will begin the day you sign up for a subscription plan.
No, there are no hidden fees. You'll pay the cost of postage, subscription plan fee if applicable, plus optional insurance and optional global address validation fee per lookup.
Yes. Please note that the ability to connect your own carrier accounts is only available with our Pro and Premier plans.
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